Objective:  To secure a position in dynamic company where my skills and experience will add value and provide user efficiency.

 

Technical Skills:

 

Developing Tools:VB.Net, VBA/VSTO, XML, C, C++, SQL, ASP, VBscript, Javascript, PowerShell

 

Software:              Appsense Management Console & Environment Manager, SCCM 2007/20012, XenDesktop & XenApp 7.5, Active Directory, Symantec Endpoint Protection, Autonomy 8.5 & 9, MS Office 2007/2010/2013, Litera Innova, Payne FormAssistant, Metadata Assistant, Workshare Professional, Adobe Acrobat, Change Pro, 3BClean, Best Authority, OmniPage, Nuance PDF, ECopy, SQL Server 2008/2012, MS Access, Dreamweaver, FrontPage, XP, Windows 7/8, Windows Server 2008/2012, Enterprise Vault, Blackberry Enterprise Manager, AirWatch, HP Openview, BigHand, Research Monitor, Textmap/Casemap, Interaction, CA Unicenter, Track-IT, Heat, Service-Now

 

Professional Experience:

PrivateNew York, NY

Application AnalystMarch 2010 – present

·   Responsible for configuring and supporting legal desktop and 3-tier software.

·   Responsible for analyzing, configuring and deploying client installations and upgrades.

·   Responsible for ensuring software compatibility and integration with Windows 7 and MS Office, in addition to other various legal software.

·   Analyze and test business solutions and software, providing recommendations to upgrade when needed.

·   Technical resource for application server installations, upgrades, configuration and maintenance.

·   Responsible for creating and maintaining MS Office VBA macros/addins, templates and forms. Created MS Office   COM add-ins and managed add-ins on an as-needed basis.

·   Developed and continually maintain Microsoft Office customizations and setting, including designing Office ribbons.

·   Configure and deploy application customizations via Appsense Environment Manager and Group Policy.

·   Configure, customize and support third-party applications. 

·   Maintain third-party and in-house solutions.  Point person for 2^nd & 3rd level application support, troubleshooting and debugging issues.  Escalating to vendors when necessary.

·   Coordinate with third party vendors to provide and deploy fixes and workarounds when needed.

·   Ensure software patches and updates meet standard level of testing from development to production prior to deploying firm wide.

·   Assist in creating installation packages for system wide deployment via SCCM.

·   Create application and procedural documentation.

·   Create sql queries to produce various application usage reports.

·   Coordinate and document testing procedures.

·   Responsible for configuring and testing software application for the firm’s desktop image. 

 

PrivateNew York, NY

IT AnalystAugust 2008 – March 2010

·   Investigate and resolve application errors.

·   Responsible for providing level I & II application and hardware support

·   Administered and managed users and computers in Active Directory, RSA SecurID and BES

·   Troubleshoot LAN/WAN/WiFi networks

·   Used VBA to automate MS Office applications to user’s specifications by creating customized macros and toolbars

·   Generated and developed helpdesk reports using Excel VBA & formulas.

·   Created and designed reports using Crystal Reports.

·   Assisted in developing and editing web applications and automation using ASP.net, VBScript and JavaScript

·   Tracked inquires and tickets using Remedy. 

 

Private              New York, NY

Help Desk AnalystNovember 2006 – August 2008

·   Troubleshot software and hardware problems on the network

·   Provided network support to global offices using remote access

·   Assisted users with level I & II network, blackberry and general computer related issues

·   Provided user support for VPN, citrix and OWA access

·   Administered users in Active Directory, RSA SecurID, Safeboot, Blackberry

·   Tracked inquires and tickets using CA Unicenter Service Plus

·   Monitored network outages and service errors using HP Openview and NNM

·   Interacted with the end users via email and phone to resolve problems

·   Managed users in Blackberry Enterprise Manager

·   Troubleshoot LAN/WAN networks

·   Administered users in Citrix Management Console

·   Provided Microsoft support for Word, Excel, PowerPoint and Outlook

·   Resolved computer related problems in a timely fashion and escalating network infrastructure issues as necessary

 

PrivateGarden City, NY

Application Specialist (Consultant)June 2005 – November 2006

·   Dedicated support person for  Microsoft Office macro and template issues developed by 3^rd party vendor

·   Tested and installed new software updates

·   Maintained accounting application integrity by using SQL to perform queries and preserve records

·   Performed daily maintenance checks to ensure network and phone system stability

·   Performed system backups and recovery using Veritas 9.1

·   Maintained data files and monitored system configuration to ensure data integrity

·   Troubleshoot and developed technical solutions for software errors

·   Coordinated with various vendors to resolve escalated issues

·   Provided system and application training for end users

·   Establish workaround procedures when standard procedures failed

·   Administered  users on Goodlink

 

PrivateNew York, NY

Application SupportJune 2002 – June 2005

·   Created templates to automate text entry for Word and Excel documents.

·   Created customized input forms using VBA.

·   Provided network support for end users utilizing remote access and escalating unresolved issues.

·   Coordinated special events for application training, and technical resolutions.

·   Troubleshoot Microsoft Word, Excel, Access and Outlook problems for end users in internal network.

·   Scheduled meetings, seminars and presentations.

·   Assisted with document production using Microsoft Word and PowerPoint.

 

PrivateBrooklyn, NY

Software Developer – InternJanuary 2002 – June 2002

·   Automated communications between customer representatives and clients by creating a user friendly, web-based interface with 5 team members

·   Installed network devices, software and hardware

·   Created and maintained database in Oracle using SQL Analyzer

·   Developed 3-tier COM objects using Visual Basic code for updating, deleting and inserting data into Oracle database

·   Drafted detailed documentation of source code and instruction manual

·   Created and maintained user profiles and permissions on Microsoft NT Network, including assigning file space and network troubleshooting for employees

·   Created web interface using XML, Flash, Dreamweaver and FrontPage

 

PrivateNew York, NY

Marketing Assistant/Research AnalystAugust 2000 – March 2002

·   Created graphical designs and  brochures layouts, flyers, leaflets, and office manuals

·   Researched information to discover new approaches to increase clientele and improve services

·   Performed statistical research on auxiliary locations and reimbursements figures for billing purposes

·   Maintained and updated information on company web site

·   Troubleshoot Microsoft Office application problems.

 

 

Education:

 

Bachelors of Science – Computer Information Science

 

 

 

 

 

References available upon request